FAQs

Go 2 Girls serves homeowners throughout much of Wake County and nearby communities, including Raleigh, Apex, Cary, Fuquay-Varina, Garner, Holly Springs, Knightdale, Morrisville, Wake Forest, Auburn, and surrounding areas.

If you are unsure whether your home is within our service area, contact us and we will be happy to confirm availability.

Getting started is easy. Request a free quote online or call us at (919) 909-8093. We will help you choose the right cleaning service and schedule your first visit at a convenient time.

For recurring service, we make every effort to keep your cleaning on the same day and time with the same Go 2 Girl whenever possible.

There is no long-term cleaning contract required.

Go 2 Girls is a locally owned residential cleaning company serving Wake County. Our employees are professionally trained, background checked, insured, and bonded.

For recurring service, we also work to provide the same cleaner each visit so your Go 2 Girl can become familiar with your home, priorities, and preferences.

Tips are never required, but they are always appreciated when you feel your cleaner provided exceptional service.

You may leave a cash tip at the time of your cleaning or contact the office to have a tip added to your credit card charge.

We love friendly pets. If your pet is nervous around new people or could interfere with the cleaning, please place them in a comfortable and secure area while your Go 2 Girl is working.

Please let us know about pets in advance so we can add that information to your work order.

Saturday cleaning may be available by request depending on employee availability. Our office is open Monday through Friday, so office support is not available on weekends.

Your initial quote is based on factors such as the size of your home, the type of cleaning requested, the condition of the home, and the expected scope of work.

First-time cleanings may be quoted as a range. Once recurring service is established, your regular cleaning price will be set for your scheduled visits.

For a first-time cleaning, the minimum amount of your estimated range is charged on the prior business day. Any remaining balance is charged after the cleaning is completed.

Recurring cleanings are charged on the day of service.

Go 2 Girls accepts major credit cards. We no longer accept personal checks as a form of payment.

We stand behind the areas we clean. If something does not meet your expectations, please contact our office within 24 hours of your cleaning. We will arrange to return and re-clean the area that was missed.

We do not provide refunds or discounts in place of correcting a cleaning issue. If we missed something, let us know within 24 hours and we will gladly return to address the area.

Go 2 Girls offers discounts for Veterans, Teachers, First Responders, and qualifying members of our community undergoing cancer treatment.

We may also offer occasional specials for new or existing clients. Individual promotions may have their own terms and conditions.

Yes. When you refer someone who books a cleaning service with Go 2 Girls, you can receive $25 off your next service. Make sure the person you refer tells us who sent them.

If our cleaner arrives for a scheduled appointment and cannot access your home, or if service is turned away at the door, the full cleaning charge will apply.

For the safety and comfort of our employees during hot weather, we ask that your home be set to approximately 70–73 degrees or cooler on the day of service.

If you would like your Go 2 Girl to change the thermostat before leaving, simply leave instructions.

We need both electricity and running water to properly clean your home. If either is unavailable, please contact the office as soon as possible so we can discuss your appointment.

Yes. Go 2 Girls is fully insured and bonded and carries general liability and workers' compensation insurance. We take the security of your home and the protection of our clients seriously.

Yes. Our cleaners and office staff are Go 2 Girls employees rather than subcontractors. Employees are screened and background checked before joining our team.

Yes. Payment information is entered into a secure, encrypted payment processor. Once your card is saved, our team can only view limited details such as the last four digits and expiration date.

Go 2 Girls invests significantly in recruiting, screening, training, and developing our employees. Clients agree not to directly solicit or hire a Go 2 Girls employee introduced through our service.

If a client knowingly hires or establishes a direct working relationship with a Go 2 Girls employee outside the company, a $2,500 referral fee applies.

For recurring clients, we make every effort to send the same cleaner each visit. This helps your Go 2 Girl become familiar with your home and provides greater consistency.

If your regular cleaner is unavailable because of illness, vacation, or another absence, we may send another professionally trained, insured, and bonded employee so your service is not interrupted.

To help your Go 2 Girl spend her time cleaning rather than organizing, we recommend picking up clothes, toys, and other clutter before your appointment and keeping kitchen and bathroom counters reasonably clear.

If you need help with pickup or decluttering, let us know in advance. Additional time or an upgraded service may be needed.

No. Many of our clients are not home while we clean. You can provide entry instructions such as a lockbox, garage code, door code, or another secure access method.

Your Go 2 Girl will follow your instructions and secure the home when leaving.

First-time general, deep, and move-in/move-out cleanings require at least 48 business hours' notice to cancel, move, or skip the appointment.

With less than 48 business hours' notice, a late cancellation fee equal to 50% of the minimum quoted amount may apply. Cancellations made after 4:00 p.m. the business day before the cleaning or on the day of service may be charged the full cleaning amount.

Please remember that our office is closed Saturdays, Sundays, and major holidays.

Recurring clients should provide at least 48 business hours' notice to cancel, skip, or move a cleaning.

With less notice, a $50 late cancellation charge may apply. A cancellation after 4:00 p.m. the business day before service or on the day of cleaning may result in the full service charge.

Skipping an appointment may also change the price of your next visit because more time has passed between cleanings. Illness-related requests are reviewed individually.

The safety of our employees comes first. Severe weather may require us to delay or reschedule appointments. If that happens, we will contact you as soon as possible.

School closings alone do not automatically cancel cleaning appointments. We understand that children may be home and will work around your family whenever possible.

If your regular cleaning falls on a holiday observed by Go 2 Girls, our office will contact you in advance and work with you to reschedule the appointment.

Please call our office at (919) 909-8093 within 24 hours of your cleaning. We want the opportunity to make things right and will arrange to return and address the area that was missed.

Our cleaners take great care while working in your home, but accidents can happen. Please let us know about anything that should not be cleaned and consider moving fragile, valuable, sentimental, or irreplaceable items to a safe location before your appointment.

If an item is accidentally damaged, we will notify you. When possible, we will try to locate a replacement. If a replacement cannot be found, verified breakage claims may be covered up to $100 per incident.

Yes. Your Go 2 Girl brings the products and equipment needed for your scheduled cleaning.

If you prefer a specific cleaning product, let us know ahead of time. For some first-time cleanings, we may ask you to provide a two-step ladder if one is available so we can safely reach higher areas.

Yes, as long as the request falls within our scope of work. Contact us before your cleaning so we can determine whether additional time is needed.

Extras and upgrades may result in an additional charge.

Yes. For safety, liability, and service-quality reasons, some tasks fall outside our normal scope of work. These include:

• Cleaning biohazards such as blood, mold, or bodily fluids
• Removing excessive trash or debris
• Cleaning pet waste or cat litter boxes
• Using our vacuum on pet-soiled carpet or rugs
• Cleaning insects, rodents, or rodent droppings
• Cleaning unsafe or difficult-to-reach high areas
• Full window cleaning, although limited spot cleaning may be available
• Cleaning inside cabinets or drawers except as included with qualifying move-in/out services
• Cleaning a fully stocked refrigerator or freezer unless it has been emptied
• Guaranteeing results when cleaning mini blinds
• Washing, loading, or putting away dishes unless arranged as an upgrade
• Emptying diaper pails or diaper genies
• Wiping light bulbs or certain glass fixtures
• Cleaning some chandeliers
• Using homemade cleaning products
• Moving furniture or items weighing more than 15 pounds
• Standing higher than a two-step ladder
• Cleaning or sweeping garages unless arranged as an eligible move-in/out upgrade
• Removing shoes while cleaning; booties may be requested when booking
• Cleaning walls unless arranged as an upgrade and appropriate liability terms are accepted

If you have a special request and are unsure whether it is included, contact the office before your appointment.